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1

Treatment Technique Violation

A portion of our Water System that provides water to the City of El Monte recently experienced a violation of a Ground Water Rule Treatment Technique Requirement. Although this incident was not an emergency, as our customers you have a right to know what happened and what we did and are doing to correct this situation. San Gabriel Valley Water Company is committed to providing our customers with safe and reliable drinking water. The detailed notice of violation can by seen here: Tier 2 Violation Public Notice

For more information, please contact Ms. Hai-Van Nguyen, Water Quality Superintendent at (626) 448-6183 or htnguyen@sgvwater.com.

2

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting San Gabriel Valley Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by San Gabriel Valley Water Company to accept payments. Some customers have been misled because Doxo, without permission from San Gabriel Valley Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

3

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To conﬁrm the identity of an employee, please call 1-626-448-6183.

Office: 1-626-448-6183 Emergencies Only: 1-626-448-4029

How to Pay My Bill

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