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1

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting San Gabriel Valley Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by San Gabriel Valley Water Company to accept payments. Some customers have been misled because Doxo, without permission from San Gabriel Valley Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

2

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To conﬁrm the identity of an employee, please call 1-626-448-6183.

3

Persons posing as water company employees

Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.

4

NOTICE OF CHANGE IN POLICY ON DISCONTINUATION OF WATER SERVICE FOR NON-PAYMENT

Beginning February 1, 2020, San Gabriel Valley Water Company will no longer hand-deliver Notices of Discontinuation of Service for Non-Payment (Urgent Notices). Beginning February 1, 2020, Urgent Notices will be provided to the Customer of Record by mail no less than ten (10) days prior to discontinuance of service for non-payment and, where the Customer of Record’s address is not the address of the property to which service is provided, to the address of the property to which service is provided, addressed to “Occupant.”

For additional information, please visit our website (www.sgvwater.com) or call San Gabriel Valley Water Company customer service.

El Monte

(626) 448-6183

Whittier

(562) 699-1041

Industry

(626) 330-1628

Office: 1-626-448-6183 Emergencies Only: 1-626-448-4029

How to Pay My Bill

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Home
Customer Services
Conservation
Water Quality & Supply
Rates & Regulatory
Doing Business With Us
Contact Us

Contact Us

EI Monte
1-626-448-6183
M-F 8am - 5pm PST
Whittier
1-562-699-1041
M-F 8am - 5pm PST
Industry
1-626-330-1628
M-F 8am - 5pm PST
After Hours
1-626-448-4029
Weekends & Holidays

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